Customer Satisfaction of Standard Hotels in Tagaytay City Essay

IntroductionThe hotel diligence grew with travel, as people needed places for shelter and food along the routes they travelled, whether by land, water system or air. The hotel industry is, t herefore, one of the oldest endeavors in the world. (Andrews, 2009) Owners of the hotel realized that a node has their own demand in work and facilities, that is why they developed what the hotels argon offering before through what argon the customers needs. The Hotel Proprietors venture 1956 furnishs a clear definition of a hotel An establishment held out by the proprietor as offering food, drink and, if so, required, sleeping accommodation, without special contract, to all told traveler presenting himself who appears able and volitioning to pay a reasonable integrality for the services and facilities provided and who is in a fit state to be received. Hotels give notice be classified into different types according to their target market, size, location, facilities or ownership. (Baker. ,Huyton., Bradley., 2000)Recently, the hotel industry trends towards sepa rate the services sector in the midst of hotels. Many hotels nowadays offer entertainment for a particular group of touring cars. Popular family hotels, hotels for the newlyweds and hotels for people with disabilities, each of them has its remarkable set of services. Among the services that are indirectly related to the customers, that means that they are not involved in direct care of thickenings, are merchandising service and bookkeeping of the hotel. Reservation, once considered one of the main hotel services, today has accommodate an anachronism. Nowadays, in order to book a hotel clients use the services of the major tour operators. Online booking through the numerous tourist online services is getting increasingly popular. Booking.com says it offers 202,842 hotels globally. STR Global estimates that thither are 187,000 hotels, offering 17.5 million thickening rooms, around the globe.The Pricel ine Groups supply included 200,900 hotels through action 19, Susquehanna estimates, and during the first quarter it was adding about 1,541 properties (hotels, apartment hotels, motels, hotels, residence hotels, B&Bs and guest houses) per week. (tnooz.com, 2012) In the Philippines, hotels can be classified into quadruple categories De Luxe class, First class, Standard class, and Economy class. The higher the star rating of the hotel is, the higher its luxury level. De Luxe has 30, First class has 16, Standard has 83 and Economy has 43 as of September 2011. (tourism.gov.ph, 2011) One of the famous tourist destinations is Tagaytay City. In order for the place to accommodate guests they bewilder nine hotels that were authentic by the Department of touristry. Standard Hotels offer an affordable stay and provide all basic amenities to the tourists.These hotels are considered as the best excerption for all those people who look out for affordable accommodations and dont find it sensi ble wasting money over unnecessary facilities. (EzineArticles.com) majority rule Act No. 7160 otherwisewise known as the Local political science Code of 1991Section 5. Requirements for a standard class hotel Location, Bedroom facilities and furnishings, Front topographic point/reception, Housekeeping, regimen and Beverage, Engeering and Maintenance, General Facilities, Service and Staff, Special Facilities. (tourism.gov.ph)Background of the StudyTagaytay has a lots of business establishments that can affect ones operations. There are a lot of hotels and establishments in Tagaytay that offer different accommodations, amenities and services such as Bed and Breakfast, Inns, Apartment Hotels, Apartel and other establishments located in Tagaytay City. Hotel Dominique wel have it offs the guests into a charming European style chalet in the cool countryside of Tagaytay. The guests can wad up in a Balinese suite or cabana with direct ingress to the pool. simply theyre more than jus t one place to stay. Hotel Dominique imparts the note of home when they greet guests with the warmest of smiles and attend you your needs promptly. And whether the guests spend their days try their signature dishes or getting a massage, guests can always come back to a room that looks like the very first day they saw it. (hoteldominique.net,2011) Hotel Kimberly nestled close to Tagaytay Citys caf district. It offers elegant accommodation, modern facilities, and genuine hospitality of its friendly and efficient supply.All these set against the patterned landscapes, breathtaking scenery, year-round cool climate, and wonderfully idyllic atmosphere of Tagaytay City. (hotelkimberly.com, 2012) The Lake Hotel Tagaytay offers charming, unbelievably serene spaces. With each reasonably priced accommodation youre sure to in the end be in a place where everything becomes unforgettable. (thelakehotel-tagaytaycity.com,2010) Discovery Country Suites in Tagaytay focuses only on giving you th ese special moments that you simply will neer simply forget. Whether macrocosm awed by breathtaking views of Taal Volcano and Lake or lounging away at our distinctively themed rooms, every second spent here should be savored.For some, these uninhibited pleasures may seem trivial and even insignificant. But it is these little moments that inspire us the most. (discoverycountrysuites-tagaytay.com,2012) One Tagaytay transport Hotel suites offers a call up vibe of Tagaytay, let our hotels cozy rooms and amenities thrill your senses. Stay in bed a little longer and admire the sumptuous comforts of a richly furnished guestroom. Indulge in local and international cuisine, Tagaytay delicacies, spa treatments, and other pleasurable choices. Go hold open lifes most important events with friends and family at the Aurora voluptuous Ballroom.Live that perfect day at One Tagaytay Place Hotel Suites. (onetagaytayplace.com,2012) days Hotel Tagaytay is an affordable luxury. An ambiance of c arefully cultured elegance.Architecture, appointments and amenities of distinction.Outstanding customer service.Awesome cuisines from all over the world.Addictive flavors and captivating tastes.Creature comforts without compromise.Dedication to enhancing everyday expectations.Pleasant surprises that ensure every guest leaves happy. It all comes together in the Best Value under the Sun. (dayshotel.ph, 2012) bid of the ProblemThis issue will determine the level of guests satisfaction experience by the customers through the services they offer and help to improve their services on guests. Specifically, the dissect sought to answer the following questions1. What is the profile of the respondents in terms ofa) Ageb) Genderc) Educational Attainmentd) Monthly Incomee) Place of Origin2. What are the levels of guest satisfaction of Standard Hotels in Tagaytay in terms of a) Accommodationb) Front Office Servicec) Facilities and amenitiesd) Food and Beverage Service3. Is at that place a si gnificant difference between the ratings of the respondents based on the criteria set by the Department of tourism on the different services provided to guests by standard hotels in Tagaytay City? 4. Is there significant relationship between the profile variable of the respondents to the ratings on there level og satisfaction? 5. What action plan can be proposed? importation of the StudyThis get wind will be beneficial to the following responsibleness of Cavite. This study will benefit by knowing the strategies on how to uphold tourists to visit Cavite by means of this, Cavite may attract more tourists because of the prize of the rendered services and accommodation by the hotels.Tagaytay City. This study will benefit by improving or increasing the tourists arrival in Tagaytay City. Hotel Industry. This study will benefit by helping the hotel industry to improve their service and products to the burst service and strategies of their competitive life. As well as the management and staff of the hotel, and also the customers.Students. This study will benefit by helping the students to have an idea concerning the service of an establishment, which can make their study easier and realistic. Future Researchers. This study will benefitby using our study asreference or source of other studies to be conducted.Scope and limitationThe researchers cover the guest and employees of standard hotels in Tagaytay city. The study is limited to six (6) standard hotels accredited by Department of Tourism in Tagaytay city. They are the respondents of the study. They will evaluate and analyze the whole turnout of standard hotelin Tagaytay city.The researchers will conduct a survey to cxx respondents, 20 respondents per standard hotel.Definition of TermsAccommodation- is anything done to adjust with the expectations of others. It is equated so as to address needs and wishes or to reconcile contradictory interpretations of things. Accreditation is a process in which certificatio n of competency, authority, or credibility is presented. Amenities- Something that contributes to physical or material comfort. things that make you comfortable and at ease. Anachronism an error in which a person, object, event, etc., is assigned a date or period other than the manufacture one.Department of Tourism is the executive department of the Philippine governmentresponsible for the statute of the Philippine tourism industry and the promotion of the Philippines as a tourist destination. Facilities something designed, built, installed, etc,. to serve a specific function affording a convenience or service. Food and Beverage which is the sector/industry that specializes in the conceptualization, the making of, and speech of foods. The largest are in restaurants and bars, including hotels, resorts, and casinos.Front Office welcomes guests to the accommodation section run across and greeting them, taking and organizing reservations, allocating check in and out of rooms, or ganizing porter service, air keys and other security arrangements, passing on messages to customers and settling the accounts. Guest a person who receives the hospitality of a hotel, a city. A person who patronizes a hotel, restaurant, etc. for the lodging, food, or entertainment it provide. Guest propitiation is a flyer of how products and services supplied by a company fit out or overtake customer expectation. Satisfaction an act of satisfying fulfilment gratification. The state of being satisfied or contentment. .The researchers cover the guest and employees of standard hotels in Tagaytay City. The study is limited to six (6) standard hotels accredited by Department of Tourism in Tagaytay City. They are the respondents of the study. They will evaluate and analyze the whole business of standard hotel in Tagaytay city. The researchers will conduct a survey to long hundred respondents, 20 respondents per standard hotel.Definition of TermsAccreditation is a process in which certification of competency, authority, or credibility is presented. Anachronism an error in which a person, object, event, etc., is assigned a date or period other than the correct one. Department of Tourism is the executive department of the government responsible for the commandment of the Philippine tourism industry and the promotion of the Philippines as a tourist destination. Guest a person who receives the hospitality of a hotel, a city. A person who patronizes a hotel, restaurant, etc. for the lodging, food, or entertainment it provides. Guest Satisfaction is a measure of how products and services supplied by a company meet or surpass customer expectation. Satisfaction an act of satisfying fulfillment gratification. The state of being satisfied or contentment.